Why Outlook Not Showing Teams Status? – Explained

Microsoft Outlook and Teams (a team collaboration app) work together as a part of the Office 365 (now Microsoft 365) productivity suite. Their united functioning is shown through the User Presence status, which shows their availability based on their Teams status. However, many Outlook users complain about Teams status not showing in the app. This blog will explore the solutions to resolve why Outlook not showing Teams status and the reasons for this issue.

Why Outlook Users Can’t See Teams Status?

Outlook users struggle to see the presence status of their colleagues using the Teams app for numerous reasons. This section mentions some of them in the following points:

• Add-in Interruption: If multiple add-ins (or extensions) are enabled for enhanced productivity, one of them may be interfering with the Microsoft Teams add-in. It leads to the greying out issue with the Teams add-ins if ignored for a long time.
• Installation Issues: Another reason for this issue is the incorrect or faulty installation of the Teams app. If you have not followed proper instructions while downloading the app on your computer, it can also cause the application corruption.
• Firewall Settings: The third reason why Outlook not showing Teams status relates to the firewall settings configured on your computer. If your firewall settings block Outlook and Teams from communicating over the network (internet), you can’t see the availability status of your colleagues.
• Outdated Outlook App: Another factor behind this issue is an old Outlook app version. Not frequently updating the Outlook app is another reason for the Teams status not being displayed.
• Older Office 365 Version: As mentioned in the beginning, Teams is a part of the Office 365 (now Microsoft 365) app suite. If you haven’t updated the Office 365 suite for a long time, you can’t see the Teams status in the Outlook app.

These reasons require urgent resolution of the problem, and the following section mentions the solutions for fixing this issue.

Read More: Why Outlook View Keeps Changing? – Detailed Solutions

How to Resolve Why Outlook Not Showing Teams Status Issue?

We will now discuss the methods to resolve the Teams app status issue in this section.

Log Into Both Apps Using the Same Account

The first and simplest solution to resolve this issue is to log into both apps using the same email account. Once you do so, you can comfortably see the Teams status on the Outlook app without worrying.

Enable the Teams Add-in in the Outlook App

Now that you have logged into both apps using your primary email account, the next step is to enable the Teams add-in in the Outlook app. Follow these steps to enable the add-in and resolve why Outlook not showing Teams status:

• Open the Outlook app on your computer.
• Click on the File menu and select Options.
• Next, select the Add-ins option under the Outlook Options wizard.
• Check the add-ins list for the Teams add-in enabled or not.
• If not, select the COM Add-ins option under the Manage section and click Go.
• Check (or select) the add-in box for “Microsoft Teams Meeting Add-in for Microsoft Office.”
• Click the OK button and restart the Outlook app.
• You can view the Teams meeting button under the Meeting menu.

This way, you can see the availability status of your colleagues and even converse with them using the meeting button.

Update the Outlook App

Although the previous method will help you see the Teams status of your colleagues, it’s always preferable to frequently update the Outlook app. Follow these steps to update the app on your computer and fix why Outlook not showing Teams status:

• Open the Outlook desktop app > click on File.
• Go to Office Account > select Product Information.
• Again, select the Product Information option > click Update Options.
• Click the Update Now option if an update is available.
• Restart the Outlook app after the update and check if you can see the Teams status.

Ensure Stable Internet Connection

Every online application requires constant internet connectivity, and so do the Outlook and Teams applications. If your internet connection is not static, you can’t see the Teams status on your desktop. Thus, it becomes imperative to have uninterrupted network connectivity to ensure continuous team collaboration using the Teams meeting feature.

Repair the Office 365 Suite

If the previous methods didn’t help you fix why Outlook not showing Teams status, you have to repair the Office 365 suite. Many times, faulty installation files for Office 365 can pose various issues, including issues with add-ins. The following points mention the steps to repair Office 365:

• Open the Control Panel app on your Windows computer.
• Select the Programs option and click on Programs and Features.
• Navigate to Microsoft Office and select the Change option after right-clicking on it.
• Open the Office Repair wizard and select either Quick Repair or Online Repair option.
• Start the Office 365 suite repairing process by clicking on Repair.
• Reopen the Outlook app after the Office 365 repair to access the Teams user status without problems.

Set Teams as the Default Chat Application

This method is the most straightforward of all the solutions mentioned here. You have to make Teams the default chat application for your Office 365 app family, including the Outlook app. The following points mention the steps for doing so:

• Open the Teams application and click on the Settings option under the three-dot menu.
• Click on the General Settings option and navigate to the Application section.
• Select the “Register Teams as the chat app for Office” option.
• Restart the Outlook app to view Teams status without further problems.

If the Outlook app shows the user status without any complications, it means that the default app option was turned off.

Conclusion

We discussed the reasons why Outlook not showing Teams status and the solutions for resolving the problem. Microsoft Outlook and Teams (a team collaboration app) work together as a part of Office 365. The reasons listed here necessitate an immediate resolution of the problem. Thus, the solutions mentioned in this blog perfectly fix the issue and restore the status display in the Outlook app.